Refund Policy

Effective Date: 06/07/2025

Thank you for shopping at Amigurumilandia. We take pride in offering high-quality digital crochet patterns and strive to provide a seamless experience from browsing to download. Please read our refund policy carefully before making a purchase.

1. Nature of Our Products

All products available for sale on Amigurumilandia.com are digital downloads, delivered in PDF format. Upon completing your purchase, a link to access the product is made available immediately, and in most cases, also sent via email.

As digital products are considered intangible, irrevocable goods, we do not offer refunds, returns, or exchanges after a purchase has been completed.

2. No Refund Policy on Digital Goods

In accordance with international e-commerce laws and the digital product policies of our platform (Squarespace) and payment processor (PayPal), we maintain a strict no-refund policy on all purchases of digital content, including but not limited to:

• Crochet patterns (single patterns or bundles)
• Themed digital collections
• PDF downloads of free or premium materials

By purchasing a digital product from our store, you acknowledge and agree that:

• The product is delivered instantly after payment
• You waive the right to a refund once the product is accessed or downloaded
• Digital files are non-returnable and non-resalable
• Usage begins at the time of download, making refunds technically and legally infeasible

This policy complies with common consumer protection frameworks including the European Union’s Directive on Consumer Rights, which allows exceptions for digital content that has been accessed.

3. Accidental Purchases or Duplicate Orders

If you believe you have made an accidental or duplicate purchase, please contact us within 24 hours of the transaction. We may review the case at our sole discretion, provided the product has not been downloaded or accessed. No guarantee of refund is offered, but we will do our best to assist.

4. Payment Processing and Disputes

All payments on Amigurumilandia are securely processed via trusted third-party payment providers such as PayPal, which adhere to the highest standards of data encryption and fraud protection.

In the event of a payment dispute or unauthorized charge, please contact us before filing a claim with PayPal. Most issues can be resolved quickly and efficiently via our Customer Support Team, accessible through the Contact Page or WhatsApp Support Button on our website.

5. Technical Issues with Downloads

If you encounter any technical issues while accessing or downloading your purchased PDF, please contact us immediately. Our support team is available to:

• Re-send your download link
• Provide troubleshooting guidance
• Ensure you receive the file you paid for

However, technical problems do not qualify as grounds for a refund unless the product is proven defective and no solution can be provided.

6. Product Descriptions and Expectations

Each product page includes a detailed description, sample image(s), and clear labeling of whether it is free or premium. We encourage you to read product information carefully before purchasing.

Please note that no physical product will be shipped and that all sales are final. Due to the nature of downloadable goods, buyer remorse is not considered a valid reason for a refund.

7. Changes to This Policy

We reserve the right to amend or update this refund policy at any time. Any changes will be reflected with a new effective date at the top of this page. It is your responsibility to review this policy before making a purchase.

8. Contact Us

If you have any questions regarding your order, our refund policy, or need assistance with your digital download, you may contact us via:

• The Contact Page on this website
• The WhatsApp Support Button (available throughout the Contact Page)
• Email form submissions for premium pattern customers (available throughout the Contact Page)

We are committed to ensuring your satisfaction and support with every purchase.